Refund Policy
Returns & Refunds Policy
At Smokehouse Syndicate, we stake our reputation on quality, flavor, and respect for the craft. Because we sell perishable, food-safe products, our return policy is a bit different than other businesses. We stand by the quality of our smoke, but we can't accept returns on food items.
Returns and Exchanges
Due to the perishable nature of our smoked meats, we cannot accept returns or offer exchanges. Once the product leaves our pit (whether by pickup or shipping), it cannot be restocked or resold.
Our Refund Guarantee (When Things Go Wrong)
We guarantee that your smoked meat will be safe, high-quality, and delivered according to the terms laid out in our Shipping Policy. We offer refunds only under the following conditions:
1. Shipping Damage or Failure to Maintain Temperature
If your shipped order arrives damaged, or if the contents are warm to the touch (above 40°F), we will issue a full refund or replacement.
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Action Required: You must contact us at Blaze1@SmokehouseSyndicate.com with the following information within 4 hours of delivery:
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Your order number.
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Clear photographs showing the damaged packaging and the meat inside.
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Proof that the internal temperature was above 40°F (if possible).
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2. Order Error on Our Part
If you received the wrong item (e.g., you ordered Brisket and received Ribs), we will gladly issue a full refund or ship the correct replacement item immediately at no additional cost.
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Action Required: Contact us immediately at Blaze1@SmokehouseSyndicate.com so we can correct the mistake quickly.
3. Cancellation Policy
For pre-orders that are picked up or shipped, we require a minimum of 48 hours advance notice for cancellations to qualify for a full refund. Cancellations made less than 48 hours before the scheduled pick-up/ship date are not eligible for a refund, as the smoking process will have already begun.
Refund Exceptions (What We Can't Cover)
We cannot offer refunds for issues outside of our control, including:
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Missed Delivery: If the delivery carrier attempts delivery and the package is not received, resulting in a delayed delivery where the meat spoils.
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Incorrect Address: Orders shipped to an incorrect address provided by the customer.
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Customer Preference: If you simply don't care for the flavor or seasoning (we stand by our smoke, but everyone's taste is different!).
Contact Us
If you have any questions or concerns about your order, please give us a holler. We're here to make things right and ensure you get that legendary flavor you paid for.